Make emergency dispatches impossible to miss. When you dispatch an emergency appointment, technicians hear a unique sound and feel a strong vibration that sets the alert apart from routine notifications. Previously, every Field Service mobile app notification sounded the same, making critical dispatches easy to miss.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions, and to the Field Service mobile app for Android and iOS.
How: From Setup, in Field Service Mobile Settings, select Send emergency appointment notifications on dispatch. Salesforce uses the Emergency field on the service appointment to identify emergencies. The built-in emergency sound is admin-controlled.