Set up SLA Management end-to-end without navigating multiple Setup pages. The sla-management-setup skill creates SLA policies, milestone types, milestones, and milestone actions. It can also be used to activate SLA policies and define conditions for auto-application of entitlements to incoming records, such as cases, incidents, and work orders. Use the skill to verify your configuration and manage SLA policy versions and update rules.
Where: This change applies to Service Cloud. Run the sla-management-setup skill in a supported AI coding environment that can access the Salesforce Skills repository and Salesforce Headless 360 MCP Server.
When: The skill is available in the Salesforce Skills repository as of September 1, 2026.
Who: Salesforce admins and developers setting up SLA Management.
How: In a supported AI coding environment,run the sla-management-setup skill and respond to its prompts to configure, extend, or manage an SLA policy process. Use this skill to create an SLA policy, add or edit milestones, add pause or completion criteria, add milestone actions, auto-apply SLA policies, activate them, or manage versions.