Notify field service resources of emergency callouts with push notifications on the Salesforce Field Service mobile app. The notification opens a callout detail screen showing the work order, earliest permitted start time, service address, work type, and asset, along with dispatcher comments. The service resource can accept or decline the callout with a single tap, or open the full work order for more context. Responses are reflected on the dispatcher's callout roster. Notifications expire automatically if a service resource doesn't respond within the configured time frame.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Energy & Utilities - Growth, Field Service for Energy & Utilities and Contractors for Energy & Utilities.
How: Configure an Emergency Callout Notification custom notification type and bind it to the Salesforce Field Service iOS and Android apps in Notification Delivery Settings. Activate the Send Emergency Callout Notifications, Expire Emergency Callout Attempt, and Initiate Call Out flows.