---
schema_version: "1"
id: c0b6f16ff792935732399591547a73d9fca9e00d3a6c4c2813044f62308fcae5
title: Send Emergency Callout Notifications to Service Resources
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_energy_emergency_callout_notifications.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_emergency_callout_notifications.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 148d539cf52a49d903a18ad30182c24fe655b3375f13f5f46bddf7d48ce23ba0
description: Notify field service resources of emergency callouts with push notifications on the Salesforce Field Service mobile app. The notification opens a callout detail screen showing the work order, earliest permitted start time, service address, work type, and asset, along with dispatcher comments. The service resource can accept or decline the callout with a single tap, or open the full work order for more context. Responses are reflected on the dispatcher's callout roster. Notifications expire automatically if a service resource doesn't respond within the configured time frame.
products:
  - Cross Cloud
release: "264"
---
# Send Emergency Callout Notifications to Service Resources

Notify field service resources of emergency callouts with push notifications on the Salesforce Field Service mobile app. The notification opens a callout detail screen showing the work order, earliest permitted start time, service address, work type, and asset, along with dispatcher comments. The service resource can accept or decline the callout with a single tap, or open the full work order for more context. Responses are reflected on the dispatcher's callout roster. Notifications expire automatically if a service resource doesn't respond within the configured time frame.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Energy & Utilities - Growth, Field Service for Energy & Utilities and Contractors for Energy & Utilities.

**How:** Configure an Emergency Callout Notification custom notification type and bind it to the Salesforce Field Service iOS and Android apps in Notification Delivery Settings. Activate the Send Emergency Callout Notifications, Expire Emergency Callout Attempt, and Initiate Call Out flows.

#### See Also

- [Salesforce Help: _Emergency Management_](https://help.salesforce.com/s/articleView?id=ind.energy_emergency_management.htm&language=en_US)