Maintain a complete audit trail of all callout decisions to demonstrate compliance with labor union contracts and regulatory requirements. Every callout attempt records the service resource seniority rank, notification time, response, and response time. The audit trail helps you avoid union grievances and financial penalties by proving that eligible, higher-priority service resources weren't overlooked during emergency dispatches.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Energy & Utilities - Growth, Field Service for Energy & Utilities and Contractors for Energy & Utilities.