---
schema_version: "1"
id: 35c6eaf4b3874564403d998d7f93cb82f15e35be3e9cdf31db092b772c49feca
title: Track Emergency Callout Compliance with Audit Trails
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_energy_emergency_callout_audit_trails.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_energy_emergency_callout_audit_trails.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0b4fe7d068a85644588068825d9ccb150d04ac5ea35d88b47e425ba4fc01419e
description: Maintain a complete audit trail of all callout decisions to demonstrate compliance with labor union contracts and regulatory requirements. Every callout attempt records the service resource seniority rank, notification time, response, and response time. The audit trail helps you avoid union grievances and financial penalties by proving that eligible, higher-priority service resources weren't overlooked during emergency dispatches.
products:
  - Cross Cloud
release: "264"
---
# Track Emergency Callout Compliance with Audit Trails

Maintain a complete audit trail of all callout decisions to demonstrate compliance with labor union contracts and regulatory requirements. Every callout attempt records the service resource seniority rank, notification time, response, and response time. The audit trail helps you avoid union grievances and financial penalties by proving that eligible, higher-priority service resources weren't overlooked during emergency dispatches.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Energy & Utilities - Growth, Field Service for Energy & Utilities and Contractors for Energy & Utilities.

#### See Also

- [Salesforce Help: _Emergency Management_](https://help.salesforce.com/s/articleView?id=ind.energy_emergency_management.htm&language=en_US)