Manage customer email conversations directly in the Service Console, and turn incoming email into cases with Email-to-Case.
- Set Up Email-to-Case in One Guided Workflow
Set up a standard Email-to-Case channel through one guided conversation with the Headless 360 agent. Provide a customer-facing support address and choose who owns new cases, then the agent configures the case-handling prerequisites, Email-to-Case settings, and routing address. This API-driven workflow replaces a multipage setup process and can be safely repeated for each service email address.