---
schema_version: "1"
id: 176203d82713885a78f2f53cc614e470ed21b4b410ddf77a33952afff8b2dc0d
title: Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f5a2cd18cde7cd3b1a380654978c693a66794db9d207024cfa48d096d5cafdc0
description: Manage customer email conversations directly in the Service Console, and turn incoming email into cases with Email-to-Case.
products:
  - Cross Cloud
release: "264"
---
# Email

Manage customer email conversations directly in the Service Console, and turn incoming email into cases with Email-to-Case.

- **[Set Up Email-to-Case in One Guided Workflow](https://help.salesforce.com/s/articleView?id=release-notes.rn_service_email_set_up_email_to_case_headless_360.htm&release=264.0.0&type=5)**  
    Set up a standard Email-to-Case channel through one guided conversation with the Headless 360 agent. Provide a customer-facing support address and choose who owns new cases, then the agent configures the case-handling prerequisites, Email-to-Case settings, and routing address. This API-driven workflow replaces a multipage setup process and can be safely repeated for each service email address.