Create custom response formats based on messaging components, including the enhanced link, question with static options, question with dynamic options, time selector, and form components. Use the output of an agent action to populate dynamic content in your custom response formats. For example, have an agent action gather the details for a return request and then populate a custom form for the customer.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.
When: This change is available starting the week of September 7, 2026.
How: In Agentforce Builder, open an agent and add the Messaging connection. Then, from the Explorer panel, click Messaging. To create an adaptive response format, click Add response format in the Available Response Formats section and then select New response format. In the New Response Format window, select a messaging component from the Component field.
You can create and customize messaging components in Component Builder. Depending on the component, use flows or formulas to add dynamic, session-specific content to it.