---
schema_version: "1"
id: 65c2b1cae603ce9bcb5f2f52a94dd01150f2bc61b109698aace770c0d422c29c
title: Customize Agent Responses with Dynamic Messaging Components
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_einstein_agentforce_custom_response_format.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_agentforce_custom_response_format.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: baf725ae19d31cad10e458cfe4be5f9f8a873878921b146a78dba711c9e4dddd
description: Create custom response formats based on messaging components, including the enhanced link, question with static options, question with dynamic options, time selector, and form components. Use the output of an agent action to populate dynamic content in your custom response formats. For example, have an agent action gather the details for a return request and then populate a custom form for the customer.
products:
  - Cross Cloud
release: "264"
---
# Customize Agent Responses with Dynamic Messaging Components

Create custom response formats based on messaging components, including the enhanced link, question with static options, question with dynamic options, time selector, and form components. Use the output of an agent action to populate dynamic content in your custom response formats. For example, have an agent action gather the details for a return request and then populate a custom form for the customer.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.

**When:** This change is available starting the week of September 7, 2026.

**How:** In Agentforce Builder, open an agent and add the Messaging connection. Then, from the Explorer panel, click **Messaging**. To create an adaptive response format, click **Add response format** in the Available Response Formats section and then select **New response format**. In the New Response Format window, select a messaging component from the Component field.

You can create and customize messaging components in Component Builder. Depending on the component, use flows or formulas to add dynamic, session-specific content to it.

#### See Also

- [_Salesforce Help_: Manage Connection Instructions and Response Formats](https://help.salesforce.com/s/articleView?id=ai.agent_connection_instructions.htm&language=en_US)
- [_Salesforce Help_: Messaging Component Types and Formats](https://help.salesforce.com/s/articleView?id=service.messaging_component_formats.htm&language=en_US)
- [_Salesforce Help_: Add Dynamic Content to Messaging Components](https://help.salesforce.com/s/articleView?id=service.messaging_components_formulas.htm&language=en_US)