Guide how your agent reasons and responds on the Messaging, Service Email, or Marketing Email connection with customizable connection instructions. For example, you can tell the agent to ignore disclaimers in emails or to use a specific response format for certain messages.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.
When: This change is available starting the week of September 7, 2026.
How: In Agentforce Builder, open an agent and add the Messaging, Service Email, or Marketing Email connection. Then, from the Explorer panel, click the connection's name. On the connection's page, customize the instructions with natural language prompts and references to resources, including adaptive response formats and variables. The agent resolves the connection instructions in order.
For example, these connection instructions tell the agent to shorten its responses when its using voice on Messaging channels.
| if @system_variables.current_connection == "Messaging" and @system_variables.current_modality="voice"
| Shorten the response length