---
schema_version: "1"
id: 52e0aaf7c82b311d7f9d69789d1684151b5c18d0a74047df9ce7e818791e9f31
title: Customize Agent Behavior Across Channels with Connection Instructions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_einstein_agentforce_connection_instructions.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_agentforce_connection_instructions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0774c3f203f4dce0fa9046d7304231ceae3424da96e8424dc4ee93f0742f7121
description: Guide how your agent reasons and responds on the Messaging, Service Email, or Marketing Email connection with customizable connection instructions. For example, you can tell the agent to ignore disclaimers in emails or to use a specific response format for certain messages.
products:
  - Cross Cloud
release: "264"
---
# Customize Agent Behavior Across Channels with Connection Instructions

Guide how your agent reasons and responds on the Messaging, Service Email, or Marketing Email connection with customizable connection instructions. For example, you can tell the agent to ignore disclaimers in emails or to use a specific response format for certain messages.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.

**When:** This change is available starting the week of September 7, 2026.

**How:** In Agentforce Builder, open an agent and add the Messaging, Service Email, or Marketing Email connection. Then, from the Explorer panel, click the connection's name. On the connection's page, customize the instructions with natural language prompts and references to resources, including adaptive response formats and variables. The agent resolves the connection instructions in order.

For example, these connection instructions tell the agent to shorten its responses when its using voice on Messaging channels.

```
| if @system_variables.current_connection == "Messaging" and @system_variables.current_modality="voice"
	| Shorten the response length
```

#### See Also

- [_Salesforce Help_: Manage Connection Instructions and Response Formats](https://help.salesforce.com/s/articleView?id=ai.agent_connection_instructions.htm&language=en_US)