With Agent Memory, your Agentforce agents recall relevant details from your users' past conversations, so your users don't have to repeat themselves. Agents also reference profile details, such as a user's name, from the first message, so responses feel personalized from the start. Previously, agents had no memory of past conversations, so your users had to restate the same details every time they started a new conversation with an agent.
Where: This feature applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.
When: This change is available in Salesforce orgs upgraded to Winter ’27 starting the week of September 21, 2026. Go to trust.salesforce.com for exact dates.
How: In Agentforce Builder, toggle to Script view and set memory: enabled: True in the context block to turn on Agent Memory, and set user_profile: enabled: True to reference profile details, such as the user's name, locale, and time zone, from the first message.