Keep student attendance records accurate and campus teams aligned with automated absence tracking. Use a Marketing Cloud Next event-triggered flow to send families text messages (SMS). Build an inbound Omni-Channel flow that directs them to explain unexpected absences in a natural conversation with a voice agent. The Attendance Management Agent captures the parent's explanation and updates the student's official attendance record. It then notifies the responsible instructor in Slack right away. Both families and instructors get the same picture of where students are and why.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions where these licenses and add-ons are enabled.
- Education Cloud
- Einstein for Education Cloud add-on
- Data 360
- Marketing Cloud Next with the Salesforce Message Credits - SMS add-on, and at least one Salesforce SMS Code Lease add-on
- Applicable Salesforce Voice add-on license
- Applicable Agentforce add-on licenses
- Slack
For more support on Marketing Cloud Next, Salesforce Voice, and Agentforce add-on licenses, contact your Salesforce account executive.
Who: Users with these permission sets can configure the Attendance Management Agent.
- Education Cloud Full Access
- Education Cloud Advanced Academic Operations Admin Access
- Data Cloud Architect to set up SMS prerequisites
- Marketing Cloud Admin or Marketing Cloud Manager to send SMS
- The appropriate Agentforce Contact Center or Salesforce Voice permission set to configure inbound call routing
How: First, turn on Advanced Academic Operations. Next, create the Attendance Management Agent. Then, build a Marketing Cloud Next event-triggered flow to send SMS, build an inbound Omni-Channel flow to route incoming calls, and configure Agentforce Education flows to update attendance records and notify instructors.