---
schema_version: "1"
id: 086c94cc46df0d1cdc7b2e9c226b5010734d94cc386e6cf4c33c29980f8c0b7a
title: Resolve Student Absences with the Attendance Management Agent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_edu_resolve_absences_with_voice_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_edu_resolve_absences_with_voice_agent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b6e7c21bcee015de67e25621984c75d941383f8672e709cae8d8cf85ebe94acf
description: Keep student attendance records accurate and campus teams aligned with automated absence tracking. Use a Marketing Cloud Next event-triggered flow to send families text messages (SMS). Build an inbound Omni-Channel flow that directs them to explain unexpected absences in a natural conversation with a voice agent. The Attendance Management Agent captures the parent's explanation and updates the student's official attendance record. It then notifies the responsible instructor in Slack right away. Both families and instructors get the same picture of where students are and why.
products:
  - Cross Cloud
release: "264"
---
# Resolve Student Absences with the Attendance Management Agent

Keep student attendance records accurate and campus teams aligned with automated absence tracking. Use a Marketing Cloud Next event-triggered flow to send families text messages (SMS). Build an inbound Omni-Channel flow that directs them to explain unexpected absences in a natural conversation with a voice agent. The Attendance Management Agent captures the parent's explanation and updates the student's official attendance record. It then notifies the responsible instructor in Slack right away. Both families and instructors get the same picture of where students are and why.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions where these licenses and add-ons are enabled.

- Education Cloud
- Einstein for Education Cloud add-on
- Data 360
- Marketing Cloud Next with the Salesforce Message Credits - SMS add-on, and at least one Salesforce SMS Code Lease add-on
- Applicable Salesforce Voice add-on license
- Applicable Agentforce add-on licenses
- Slack

For more support on Marketing Cloud Next, Salesforce Voice, and Agentforce add-on licenses, contact your Salesforce account executive.

**Who:** Users with these permission sets can configure the Attendance Management Agent.

- Education Cloud Full Access
- Education Cloud Advanced Academic Operations Admin Access
- Data Cloud Architect to set up SMS prerequisites
- Marketing Cloud Admin or Marketing Cloud Manager to send SMS
- The appropriate [Agentforce Contact Center](https://help.salesforce.com/s/articleView?id=service.afcc_sv_user_perms.htm&type=5&language=en_US) or [Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_setup_assign_permissions.htm&type=5&language=en_US) permission set to configure inbound call routing

**How:** First, turn on Advanced Academic Operations. Next, create the Attendance Management Agent. Then, build a Marketing Cloud Next event-triggered flow to send SMS, build an inbound Omni-Channel flow to route incoming calls, and configure Agentforce Education flows to update attendance records and notify instructors.

#### See Also

- [_Salesforce Help_: Attendance Management Agent (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=sfdo.ec_attendance_management_agent.htm&language=en_US)
- [_Salesforce Help_: Enable Advanced Academic Operations in Your Org (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=sfdo.ec_advanced_academic_operations.htm&language=en_US)