After a messaging session times out or ends in Enhanced Chat v2, customers can easily resume it by clicking Continue Conversation in the chat window.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.
When: This change is available on a rolling basis in Salesforce orgs upgraded to Winter '27 starting the week of August 31, 2026. Go to trust.salesforce.com for exact dates.
How: To customize the Continue Conversation label, click Set Custom Labels on the Embedded Service Deployment Settings Setup page. Then select the Chat in Progress chat group, Input Footer label group, and Standard label type. Enter a custom label in the Continue Conversation row.