---
schema_version: "1"
id: 1fbd32750021ef6ca765d981d4df29fd07b98abee8a5415cd185ffc20dc7cc33
title: Help Customers Continue Ended Sessions in Enhanced Chat v2
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_ecv2_continue_conversation.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_ecv2_continue_conversation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: da46eb3e6786066c5df6fc9461ac6200dcd83aeb6d63a7358febded3b8211f64
description: After a messaging session times out or ends in Enhanced Chat v2, customers can easily resume it by clicking Continue Conversation in the chat window.
products:
  - Cross Cloud
release: "264"
---
# Help Customers Continue Ended Sessions in Enhanced Chat v2

After a messaging session times out or ends in Enhanced Chat v2, customers can easily resume it by clicking Continue Conversation in the chat window.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.

**When:** This change is available on a rolling basis in Salesforce orgs upgraded to Winter '27 starting the week of August 31, 2026. Go to [trust.salesforce.com](http://trust.salesforce.com) for exact dates.

**How:** To customize the Continue Conversation label, click **Set Custom Labels** on the Embedded Service Deployment Settings Setup page. Then select the **Chat in Progress** chat group, **Input Footer** label group, and **Standard** label type. Enter a custom label in the Continue Conversation row.

#### See Also

- [_Salesforce Help_: Configure Custom Labels for Enhanced Chat](https://help.salesforce.com/s/articleView?id=service.miaw_custom_labels.htm&language=en_US)