Enjoy Customer Signals Intelligence benefits with unmetered experience signals.
- Control Costs with Updated Metering for Customer Signals Intelligence
Customer Signals Intelligence now offers Experience Signals at no additional cost. Focus on gaining insights without worrying about consumption charges for experience signals. Only Data Cloud credits and Flex Credits for LLM requests and agent actions are consumed, making your CSI investment more cost-effective. - Track Sentiment in Command Center for Service V2
Spot at-risk interactions as they happen in the Command Center for Service V2. Customer Signals Intelligence sentiment appears in the In-Progress Work component as the User Sentiment column, with Positive, Neutral, or Negative indicators next to active work items. - Drive Faster Service Decisions on Calls with Real-Time Sentiment Insights
Customer Signals Intelligence brings real-time sentiment insights to voice calls. Now your service team gets the same visibility for calls that it has for case and messaging. Reps see sentiment shift as a voice conversation unfolds, and supervisors use trend data across calls to make data-driven staffing decisions. This visibility helps your team maintain service consistency and handle high-pressure voice interactions with confidence.