---
schema_version: "1"
id: 3ca120480743823bc8a0696fe9d54275ef12c9da0766c55da2389deec35a6e15
title: Customer Signals Intelligence
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_customer_signals_intelligence.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_customer_signals_intelligence.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dcbf1546694b63bfbf93585b61e8359e8e5f35d7f1da4cc5ab575b7ab7575817
description: Enjoy Customer Signals Intelligence benefits with unmetered experience signals.
products:
  - Cross Cloud
release: "264"
---
# Customer Signals Intelligence

Enjoy Customer Signals Intelligence benefits with unmetered experience signals.

- **[Control Costs with Updated Metering for Customer Signals Intelligence](https://help.salesforce.com/s/articleView?id=release-notes.rn_csi_unmetered_exp_signals.htm&release=264.0.0&type=5)**  
    Customer Signals Intelligence now offers Experience Signals at no additional cost. Focus on gaining insights without worrying about consumption charges for experience signals. Only Data Cloud credits and Flex Credits for LLM requests and agent actions are consumed, making your CSI investment more cost-effective.
- **[Track Sentiment in Command Center for Service V2](https://help.salesforce.com/s/articleView?id=release-notes.rn_csi_track_sentiment_in_command_center_v2.htm&release=264.0.0&type=5)**  
    Spot at-risk interactions as they happen in the Command Center for Service V2. Customer Signals Intelligence sentiment appears in the In-Progress Work component as the User Sentiment column, with Positive, Neutral, or Negative indicators next to active work items.
- **[Drive Faster Service Decisions on Calls with Real-Time Sentiment Insights](https://help.salesforce.com/s/articleView?id=release-notes.rn_csi_sra_voice.htm&release=264.0.0&type=5)**  
    Customer Signals Intelligence brings real-time sentiment insights to voice calls. Now your service team gets the same visibility for calls that it has for case and messaging. Reps see sentiment shift as a voice conversation unfolds, and supervisors use trend data across calls to make data-driven staffing decisions. This visibility helps your team maintain service consistency and handle high-pressure voice interactions with confidence.