See the latest updates for contact center solutions from Salesforce. Choose between Agentforce Contact Center, a fully native, AI-first experience, and Partner Contact Center, a flexible contact center solution that integrates a third-party CCaaS provider with Salesforce. Explore what's new in contact centers and shared capabilities like Messaging.
- Agentforce Contact Center
Agentforce Contact Center (AFCC) is an AI-first contact center within Salesforce that redefines customer engagement with a built-in telephony product alongside other capabilities like Workforce Engagement Management. See what's new in your AI-first contact center. - Partner Contact Center
Connect a third-party contact center, such as Amazon Connect, with Salesforce by using Partner Contact Center (formerly Salesforce Voice with Telephony Providers and Service Cloud Voice). Explore enhancements to voice capabilities for inbound service and proactive outbound engagement. - Messaging
Explore the latest enhancements that empower reps and supervisors to more efficiently and effectively resolve customer issues over Messaging channels. - Email
Manage customer email conversations directly in the Service Console, and turn incoming email into cases with Email-to-Case.