---
schema_version: "1"
id: d99bae5b130ae301a12f2c32a636297dde1d0caaf117c2ddf1b23322aec57a2a
title: Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_contact_center.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_contact_center.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 960eb6e2f2a235e7c67c09b497cafed66b179452a817163047d16d666a5c36c3
description: See the latest updates for contact center solutions from Salesforce. Choose between Agentforce Contact Center, a fully native, AI-first experience, and Partner Contact Center, a flexible contact center solution that integrates a third-party CCaaS provider with Salesforce. Explore what's new in contact centers and shared capabilities like Messaging.
products:
  - Cross Cloud
release: "264"
---
# Contact Center

See the latest updates for contact center solutions from Salesforce. Choose between Agentforce Contact Center, a fully native, AI-first experience, and Partner Contact Center, a flexible contact center solution that integrates a third-party CCaaS provider with Salesforce. Explore what's new in contact centers and shared capabilities like Messaging.

- **[Agentforce Contact Center](https://help.salesforce.com/s/articleView?id=release-notes.rn_afcc.htm&release=264.0.0&type=5)**  
    Agentforce Contact Center (AFCC) is an AI-first contact center within Salesforce that redefines customer engagement with a built-in telephony product alongside other capabilities like Workforce Engagement Management. See what's new in your AI-first contact center.
- **[Partner Contact Center](https://help.salesforce.com/s/articleView?id=release-notes.rn_pcc_voice.htm&release=264.0.0&type=5)**  
    Connect a third-party contact center, such as Amazon Connect, with Salesforce by using Partner Contact Center (formerly Salesforce Voice with Telephony Providers and Service Cloud Voice). Explore enhancements to voice capabilities for inbound service and proactive outbound engagement.
- **[Messaging](https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_service.htm&release=264.0.0&type=5)**  
    Explore the latest enhancements that empower reps and supervisors to more efficiently and effectively resolve customer issues over Messaging channels.
- **[Email](https://help.salesforce.com/s/articleView?id=release-notes.rn_email.htm&release=264.0.0&type=5)**  
    Manage customer email conversations directly in the Service Console, and turn incoming email into cases with Email-to-Case.