Your accounts receivable or collections team can now issue refunds for credit balances available on an account. Billing automatically reduces the outstanding credit balance when a refund is issued. Previously, you could only issue referenced refunds against payments, but with this enhancement, you can issue an available credit balance as a refund to a customer’s preferred payment method. You can issue refunds against credit memos or credit memo lines.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions of Revenue Management, formerly Revenue Cloud, with the Revenue Cloud Billing license.
Who: To process unreferenced refunds, you need the Payment Admin or the Payment Operations User permission set.
How: In Setup, find and select Billing Settings. In the Credits, Payments, and Refunds section, go to Credits, Payments, and Refunds Application. To issue refunds against credit memos, select Header Level. To issue refunds against credit memo lines, select Line Level.