---
schema_version: "1"
id: 80892b7bd8a5eed57012b34a695923b04803edd72b1cc51b38d251f79275c5a5
title: Refund Available Credit Balances to Customer Accounts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_billing_issue_credits_as_refunds.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_billing_issue_credits_as_refunds.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5e02a8b03fa2540d8be437142ba275d94e8fd15d815dbe017388c38a6123ad8b
description: Your accounts receivable or collections team can now issue refunds for credit balances available on an account. Billing automatically reduces the outstanding credit balance when a refund is issued. Previously, you could only issue referenced refunds against payments, but with this enhancement, you can issue an available credit balance as a refund to a customer’s preferred payment method. You can issue refunds against credit memos or credit memo lines.
products:
  - Cross Cloud
release: "264"
---
# Refund Available Credit Balances to Customer Accounts

Your accounts receivable or collections team can now issue refunds for credit balances available on an account. Billing automatically reduces the outstanding credit balance when a refund is issued. Previously, you could only issue referenced refunds against payments, but with this enhancement, you can issue an available credit balance as a refund to a customer’s preferred payment method. You can issue refunds against credit memos or credit memo lines.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions of Revenue Management, formerly Revenue Cloud, with the Revenue Cloud Billing license.

**Who:** To process unreferenced refunds, you need the Payment Admin or the Payment Operations User permission set.

**How:** In Setup, find and select **Billing Settings**. In the Credits, Payments, and Refunds section, go to Credits, Payments, and Refunds Application. To issue refunds against credit memos, select **Header Level**. To issue refunds against credit memo lines, select **Line Level**.

#### See Also

- [_Salesforce Help_: Refund Available Credit Balances to Customer Accounts](https://help.salesforce.com/s/articleView?id=ind.billing_unreferenced_refunds.htm&type=5&language=en_US)