Adjudicate warranty claims submitted by dealers either manually or through an automated process, with unified record views and approval-likelihood predictions.
Adjudicate warranty claims submitted by dealers either manually or through an automated process. Examine defective assets and their causal parts, check warranty coverages, and verify labor operations, part replacements, and expenses. Track detailed payment information for each claim coverage and associate multiple stakeholders with claims. Use Scoring Framework approval-likelihood predictions (scores based on previously approved claims) to speed adjudication decisions.
- Capture Every Cost Behind a Warranty Claim
Capture detailed information about each expense, repair, and labor service for a causal part in a warranty claim, so adjudicators can determine the adjusted amount with precision. - Keep Every Claim Stakeholder in One Place
Associate multiple stakeholders with a warranty claim using Claim Participant records, so adjudicators can reach out for additional information during adjudication. - Accelerate Automotive Warranty Claim Adjudication with Agentforce
Accelerate claim processing, reduce payout risks, and improve decision accuracy with the Warranty Claims Adjudication Assistant, which summarizes queue volume, ranks open claims, and flags fraud risks.