---
schema_version: "1"
id: 033de24b4d384fbf3d616d811a242903dc51f38487444b45c86a60ba3af94c12
title: Adjudicate Warranty Claims
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_auto_adjudicate_warranty_claims.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_adjudicate_warranty_claims.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0c4c62984d1b536f95403f95f287d04164834a1bd7cd0f8439889ed79200b43a
description: Adjudicate warranty claims submitted by dealers either manually or through an automated process, with unified record views and approval-likelihood predictions.
products:
  - Cross Cloud
release: "264"
---
# Adjudicate Warranty Claims

Adjudicate warranty claims submitted by dealers either manually or through an automated process, with unified record views and approval-likelihood predictions.

Adjudicate warranty claims submitted by dealers either manually or through an automated process. Examine defective assets and their causal parts, check warranty coverages, and verify labor operations, part replacements, and expenses. Track detailed payment information for each claim coverage and associate multiple stakeholders with claims. Use Scoring Framework approval-likelihood predictions (scores based on previously approved claims) to speed adjudication decisions.

- **[Capture Every Cost Behind a Warranty Claim](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_capture_warranty_claim_costs.htm&release=264.0.0&type=5)**  
    Capture detailed information about each expense, repair, and labor service for a causal part in a warranty claim, so adjudicators can determine the adjusted amount with precision.
- **[Keep Every Claim Stakeholder in One Place](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_keep_claim_stakeholders.htm&release=264.0.0&type=5)**  
    Associate multiple stakeholders with a warranty claim using Claim Participant records, so adjudicators can reach out for additional information during adjudication.
- **[Accelerate Automotive Warranty Claim Adjudication with Agentforce](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_accelerate_warranty_adjudication_agentforce.htm&release=264.0.0&type=5)**  
    Accelerate claim processing, reduce payout risks, and improve decision accuracy with the Warranty Claims Adjudication Assistant, which summarizes queue volume, ranks open claims, and flags fraud risks.