Agentforce Voice now enforces the Salesforce Voice (Native Telephony) limit on the number of phone numbers that you can procure. In production orgs, your Agentforce Voice license determines the limit. In sandbox and trial orgs, the limit is 10 phone numbers regardless of your license. Previously, these limits weren't enforced.
Where: Available in Enterprise, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions, and Agentforce Contact Center add-ons.
When: This feature is available starting the week of September 7, 2026.
Who: This applies to Agentforce Voice customers who use the PSTN communication protocol with Salesforce Voice (Native Telephony) as their telephony model.