Dynamic Routing now supports local phone numbers in Japan. To connect to the voice-enabled agent, call the reserveRoutableNumber API, and then forward the call to the local number.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions, and Salesforce Voice add-ons.
When: This feature is available starting the week of September 3, 2026.