Initiate outbound voice calls directly from Omni-Channel flows using pre-approved caller IDs. Select caller identification exclusively from numbers designated as Outbound Caller Line Identification (CLI) in Number Management to reduce setup errors and enforce identity compliance. Pass dynamic values from flow actions straight into the call's experience flow as variables to instantly personalize interactions with relevant customer or case context. Improve outreach efficiency and maintain caller trust by ensuring every automated call presents an authorized identity.
Where: This change is available in Salesforce orgs with this telephony model.
- Salesforce Voice (Native Telephony)
Who: To configure outbound caller IDs and flow inputs, you need the Agentforce Contact Center Admin (Salesforce Voice) permission set.