---
schema_version: "1"
id: 4b64ef63329edd3f0f618c3a261cd64f237679c07a5138bb82406c07e5fd10f8
title: Configure Outbound Calls with Outbound CLI Numbers and Flow Inputs
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_afcc_sv_configure_outbound_calls.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_afcc_sv_configure_outbound_calls.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c49669fe64435a3aeb3ba02b4e937bd844cbe2be8e0db356dd1d220315b8d8af
description: Initiate outbound voice calls directly from Omni-Channel flows using pre-approved caller IDs. Select caller identification exclusively from numbers designated as Outbound Caller Line Identification (CLI) in Number Management to reduce setup errors and enforce identity compliance. Pass dynamic values from flow actions straight into the call's experience flow as variables to instantly personalize interactions with relevant customer or case context. Improve outreach efficiency and maintain caller trust by ensuring every automated call presents an authorized identity.
products:
  - Cross Cloud
release: "264"
---
# Configure Outbound Calls with Outbound CLI Numbers and Flow Inputs

Initiate outbound voice calls directly from Omni-Channel flows using pre-approved caller IDs. Select caller identification exclusively from numbers designated as Outbound Caller Line Identification (CLI) in Number Management to reduce setup errors and enforce identity compliance. Pass dynamic values from flow actions straight into the call's experience flow as variables to instantly personalize interactions with relevant customer or case context. Improve outreach efficiency and maintain caller trust by ensuring every automated call presents an authorized identity.

**Where:** This change is available in Salesforce orgs with this [telephony model](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&language=en_US).

- Salesforce Voice (Native Telephony)

**Who:** To configure outbound caller IDs and flow inputs, you need the Agentforce Contact Center Admin (Salesforce Voice) permission set.