With the service-native-voice-recording-transcription-configure skill, you can toggle recording and transcription on or off for your organization's voice calls using natural language prompts. This change accelerates configuration time because you don't need to log into the Salesforce interface to make these changes. The service-native-voice-recording-transcription-configure skill automatically applies default configurations for the recording format, such as MP3, and the transcription engine, such as the default low-latency model.
Where: This change applies to Service Cloud. The service-native-voice-recording-transcription-configure skill runs in supported AI coding environments that have access to the Salesforce Skills repository.
When: The service-native-voice-recording-transcription-configure skill is available in the Salesforce Skills repository as of August 27, 2026.
Who: Admins and developers setting up recording and transcription in their Agentforce Contact Center.
How: In a supported AI environment, issue natural language prompts, such as "enable transcription and recording for my org," to run the service-native-voice-recording-transcription-configure skill. The system handles toggling the features while keeping the default formats and engines intact.