---
schema_version: "1"
id: 8d459df47eb5d897cd089dedb75527393e5cbb4d6eb4f54ccf4a717f4855a41e
title: Set Up Recording and Transcription in One Workflow
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_afcc_recording_transcription.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_afcc_recording_transcription.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d78c7bfda75a2b3b457a83e0cdd3a0bc8e38d9b3885ab1b3b1e41cdf17979a0f
description: With the service-native-voice-recording-transcription-configure skill, you can toggle recording and transcription on or off for your organization's voice calls using natural language prompts. This change accelerates configuration time because you don't need to log into the Salesforce interface to make these changes. The service-native-voice-recording-transcription-configure skill automatically applies default configurations for the recording format, such as MP3, and the transcription engine, such as the default low-latency model.
products:
  - Cross Cloud
release: "264"
---
# Set Up Recording and Transcription in One Workflow

With the service-native-voice-recording-transcription-configure skill, you can toggle recording and transcription on or off for your organization's voice calls using natural language prompts. This change accelerates configuration time because you don't need to log into the Salesforce interface to make these changes. The service-native-voice-recording-transcription-configure skill automatically applies default configurations for the recording format, such as MP3, and the transcription engine, such as the default low-latency model.

**Where:** This change applies to Service Cloud. The service-native-voice-recording-transcription-configure skill runs in supported AI coding environments that have access to the [Salesforce Skills repository](https://github.com/forcedotcom/sf-skills/tree/main/skills).

**When:** The service-native-voice-recording-transcription-configure skill is available in the [Salesforce Skills repository](https://github.com/forcedotcom/sf-skills/tree/main/skills) as of August 27, 2026.

**Who:** Admins and developers setting up recording and transcription in their Agentforce Contact Center.

**How:** In a supported AI environment, issue natural language prompts, such as "enable transcription and recording for my org," to run the service-native-voice-recording-transcription-configure skill. The system handles toggling the features while keeping the default formats and engines intact.