Support More Callers Across Europe with Extended IVR Language Options

Configure IVR prompts in four additional European languages: Finnish, Swedish, Danish, and Polish. These languages work with text-to-speech prompt playback and follow the same language resolution behavior you use today, so your existing IVR flows continue to work without a hitch.

Where: This change is available in Salesforce orgs with this telephony model.

  • Salesforce Voice (Native Telephony)