When an outbound call reaches voicemail, your reps can leave a pre-recorded message and disconnect the call. They can drop a default recording or select from several options to deliver the most relevant message. As it plays in the background, your reps can move on to the next task immediately, increasing productivity.
Where: This change is available in Salesforce Voice with this telephony model.
- Salesforce Voice with Amazon Connect
View supported editions for Salesforce Voice.
Who: This feature is available for reps with the Use Voicemail Drops user permission.