---
schema_version: "1"
id: c532315942d0e4faee29d15d4946587285fe104d5c341836a11d5d84dbfe36d2
title: Boost Rep Productivity with Voicemail Drop for Outbound Calls
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_voice_voicemail_drop.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_voice_voicemail_drop.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dbd9878811ee30fd9f1f769fc3206b71031147155576deac954227882dd96d79
description: When an outbound call reaches voicemail, your reps can leave a pre-recorded message and disconnect the call. They can drop a default recording or select from several options to deliver the most relevant message. As it plays in the background, your reps can move on to the next task immediately, increasing productivity.
products:
  - Cross Cloud
release: "262"
---
# Boost Rep Productivity with Voicemail Drop for Outbound Calls

When an outbound call reaches voicemail, your reps can leave a pre-recorded message and disconnect the call. They can drop a default recording or select from several options to deliver the most relevant message. As it plays in the background, your reps can move on to the next task immediately, increasing productivity.

**Where:** This change is available in Salesforce Voice with this [telephony model](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&type=5&language=en_US).

- Salesforce Voice with Amazon Connect

[View supported editions for Salesforce Voice.](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&type=5&language=en_US)

**Who:** This feature is available for reps with the Use Voicemail Drops user permission.

#### See Also

- [_Salesforce Help_: Use Voicemail Drop for Outbound Calls](https://help.salesforce.com/s/articleView?id=service.voice_voicemail_drop.htm&language=en_US)