Align your contact centers with the latest platform standards by using External Client Apps (ECA) for authentication. Previously, Salesforce used Connected Apps to handle identity management between Salesforce and the telephony provider. Now, new contact centers use a managed ECA, and contact centers manually created by using an XML file require you to create a local ECA. Your preexisting contact centers aren’t affected and continue to function securely with their current Connected App configurations.
Where: This change is available in Salesforce orgs with these telephony models.
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect (also available for Voice manually integrated with your Amazon Connect instance)