---
schema_version: "1"
id: 6775b2d636fc5a98974aff18b525797bb7686f409956031b5bd27c784e30ddaf
title: Improve Your Contact Center Security with External Client Apps
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_voice_eca.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_voice_eca.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f3a871173d689a83c3ec651504f8b3c7a0294360ed641502aad3cbf9e9d0b8c7
description: Align your contact centers with the latest platform standards by using External Client Apps (ECA) for authentication. Previously, Salesforce used Connected Apps to handle identity management between Salesforce and the telephony provider. Now, new contact centers use a managed ECA, and contact centers manually created by using an XML file require you to create a local ECA. Your preexisting contact centers aren’t affected and continue to function securely with their current Connected App configurations.
products:
  - Cross Cloud
release: "262"
---
# Improve Your Contact Center Security with External Client Apps

Align your contact centers with the latest platform standards by using External Client Apps (ECA) for authentication. Previously, Salesforce used Connected Apps to handle identity management between Salesforce and the telephony provider. Now, new contact centers use a managed ECA, and contact centers manually created by using an XML file require you to create a local ECA. Your preexisting contact centers aren’t affected and continue to function securely with their current Connected App configurations.

**Where:** This change is available in Salesforce orgs with these [telephony models](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&type=5&language=en_US).

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect (also available for Voice manually integrated with your Amazon Connect instance)

[View supported editions for Salesforce Voice.](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&type=5&language=en_US)

#### See Also

- [_Salesforce Help_: Service Cloud Voice Key Concepts](https://help.salesforce.com/s/articleView?id=service.voice_key_concepts.htm&language=en_US)