Automatically migrate rep statuses to a backup contact center when you activate Disaster Recovery for Amazon Connect. Additionally, activating disaster recovery is disabled until your Amazon Connect replication is complete, allowing a seamless transition to the backup contact center.
Where: This change is available in Salesforce Voice with these telephony models.
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect (also available for Voice manually integrated with your Amazon Connect instance)