Reps can manage voice calls more efficiently and conveniently by using a headset to accept, decline, mute, hold, and end calls. This feature supports a variety of headsets, such as Plantronics, Sennheiser, Jabra, Yealink, and VBeT. Previously supported on Salesforce Voice with Telephony Providers, this feature is now fully supported on Salesforce Voice (Native Telephony).
Where: This change applies to Salesforce Voice. Available in Salesforce orgs with these telephony models.
- Salesforce Voice (Native Telephony)
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect