---
schema_version: "1"
id: e80a882ed81e7bf180f0d012f3ea3b4a2f0b328cb8ec7ecd681522172f1fc20b
title: Manage Voice Calls with Headset in Agentforce Contact Centers Easily
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_voice_calls_with_headset_in_afcc.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_voice_calls_with_headset_in_afcc.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bcbfc536e26c392a2c3b78a9bacd61434691f43f720b1e25ffe6cd3f135d7f39
description: Reps can manage voice calls more efficiently and conveniently by using a headset to accept, decline, mute, hold, and end calls. This feature supports a variety of headsets, such as Plantronics, Sennheiser, Jabra, Yealink, and VBeT. Previously supported on Salesforce Voice with Telephony Providers, this feature is now fully supported on Salesforce Voice (Native Telephony).
products:
  - Cross Cloud
release: "262"
---
# Manage Voice Calls with Headset in Agentforce Contact Centers Easily

Reps can manage voice calls more efficiently and conveniently by using a headset to accept, decline, mute, hold, and end calls. This feature supports a variety of headsets, such as Plantronics, Sennheiser, Jabra, Yealink, and VBeT. Previously supported on Salesforce Voice with Telephony Providers, this feature is now fully supported on Salesforce Voice (Native Telephony).

**Where:** This change applies to Salesforce Voice. Available in Salesforce orgs with these [telephony models](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&type=5&language=en_US).

- Salesforce Voice (Native Telephony)
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

[View supported editions for Salesforce Voice.](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&type=5&language=en_US)

#### See Also

- [_Salesforce Help_: Use a Headset for Voice Calls](https://help.salesforce.com/s/articleView?id=service.voice_headset_calls.htm&language=en_US)