Use service request data to measure your team’s performance against key service metrics. By syncing service request data with Data 360, you can visualize resolution summaries and status changes alongside your existing incident and case data.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with Unified Catalog, and Data 360.
Why: Use this unified view to identify bottlenecks and monitor critical trends such as:
- Total volume of service requests raised
- Breakdowns of requests by status, priority, and assignee
- Detailed resolution times and SLA compliance metrics
- Request trends evolving over time