---
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title: Track Service Request Performance and SLA Compliance
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version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_track_service_request_performance_and_sla_compliance.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_track_service_request_performance_and_sla_compliance.htm&release=262.0.0&type=5
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content_type: documentation
content_hash: 401f1517a522f08286d5ef864965b1f9a2e690c1fbb2b589741830796b42d76f
description: Use service request data to measure your team’s performance against key service metrics. By syncing service request data with Data 360, you can visualize resolution summaries and status changes alongside your existing incident and case data.
products:
  - Cross Cloud
release: "262"
---
# Track Service Request Performance and SLA Compliance

Use service request data to measure your team’s performance against key service metrics. By syncing service request data with Data 360, you can visualize resolution summaries and status changes alongside your existing incident and case data.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with Unified Catalog, and Data 360.

**Why:** Use this unified view to identify bottlenecks and monitor critical trends such as:

- Total volume of service requests raised
- Breakdowns of requests by status, priority, and assignee
- Detailed resolution times and SLA compliance metrics
- Request trends evolving over time