Keep an Audit Trail of Voice Call Record Changes (Pilot)

Track changes to fields on the VoiceCall object. Select and monitor up to 20 fields. When a tracked field changes, a log entry captures the old value, the new value, the user who made the change, and the date and time. Activity fields aren't supported for history tracking.

Where: This change is available in Salesforce orgs with these telephony models.

• Salesforce Voice (Native Telephony)
• Salesforce Voice with Amazon Connect
• Salesforce Voice with Partner Telephony
• Salesforce Voice with Partner Telephony from Amazon Connect

Note Tracking and monitoring changes of voice call records is a pilot service that is subject to the Pilot Services Terms at Agreements - Salesforce.com or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the Product Terms Directory. Use of this pilot is at the Customer's sole discretion. Contact your Account Executive to enroll in the pilot.

How: In Setup, go to Object Manager and select VoiceCall. Click Fields & Relationships and select Set History Tracking. Alternatively, in Setup, go to Field History Tracking, select Voice Call, and choose your fields. Then, choose up to 20 fields to monitor. To view the history of a record, add the VoiceCall History related list to your page layout. To view the changes in a report, create a custom report type for VoiceCall History. After it is created, the VoiceCall history option becomes available when creating reports.