---
schema_version: "1"
id: f1000631f7ee41ed697c4269c871c42d2da7afcb65f8a2f73bd39ce5fb77af3a
title: Keep an Audit Trail of Voice Call Record Changes (Pilot)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_track_changes_voice_call_records.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_track_changes_voice_call_records.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 745576aa390ba164918d5764c2e3d56ec0573b793172319010eab787e74a7817
description: Track changes to fields on the VoiceCall object. Select and monitor up to 20 fields. When a tracked field changes, a log entry captures the old value, the new value, the user who made the change, and the date and time. Activity fields aren't supported for history tracking.
products:
  - Cross Cloud
release: "262"
---
# Keep an Audit Trail of Voice Call Record Changes (Pilot)

Track changes to fields on the VoiceCall object. Select and monitor up to 20 fields. When a tracked field changes, a log entry captures the old value, the new value, the user who made the change, and the date and time. Activity fields aren't supported for history tracking.

**Where:** This change is available in Salesforce orgs with these [telephony models](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&language=en_US).

- Salesforce Voice (Native Telephony)
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/images/icon_note.png)

Note Tracking and monitoring changes of voice call records is a pilot service that is subject to the Pilot Services Terms at [Agreements - Salesforce.com](https://www.salesforce.com/company/legal/agreements/) or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the [Product Terms Directory](https://ptd.salesforce.com/?_ga=2.247987783.1372150065.1709219475-629000709.1639001992). Use of this pilot is at the Customer's sole discretion. Contact your Account Executive to enroll in the pilot.

**How:** In Setup, go to Object Manager and select **VoiceCall**. Click **Fields & Relationships** and select **Set History Tracking**. Alternatively, in Setup, go to Field History Tracking, select **Voice Call**, and choose your fields. Then, choose up to 20 fields to monitor. To view the history of a record, add the VoiceCall History related list to your page layout. To view the changes in a report, create a custom report type for VoiceCall History. After it is created, the VoiceCall history option becomes available when creating reports.