The Toolkit API feature provides APIs, methods, and events to build and customize voice-enabled components by using LWC or Aura. You can control call actions, subscribe to telephony lifecycle events, and access real-time call data.
Where: This change applies to Salesforce Voice (Native Telephony). Previously supported on Salesforce Voice with Telephony Providers, this feature is now fully supported on Agentforce Contact Center. This change is available in Salesforce orgs with these telephony models.
- Salesforce Voice (Native Telephony)
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect