Refine existing Service Replies workflows with the Hide Post Button. Agentforce Service Assistant offers instant responses your service reps can use. Translate Service Replies in additional languages.
- Refine Existing Service Replies Workflows with the Hide Post Button
You now have the choice to expose the Post button in the Service Replies component. When the Post button is hidden, your service reps place the reply into chat and modify it before sending. - Translate in More Languages with Translate Service Replies
Translate Service Replies now supports Danish, Dutch, Finnish, Hebrew, Korean, Norwegian, Portuguese, Russian, Swedish, and Thai. You need a minimum of 1,000 closed chat transcripts in a language to deliver replies in that language.