---
schema_version: "1"
id: 427808fdb4f866c217ac0bc65866e48f7de3d6b9f8672db4bbe492b67db9880b
title: Service Replies
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_service_replies.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_service_replies.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2d20428b05c271496798c3a00010c488d30df647cc4cd3484ec0d8d1ea19e5e5
description: Refine existing Service Replies workflows with the Hide Post Button. Agentforce Service Assistant offers instant responses your service reps can use. Translate Service Replies in additional languages.
products:
  - Cross Cloud
release: "262"
---
# Service Replies

Refine existing Service Replies workflows with the Hide Post Button. Agentforce Service Assistant offers instant responses your service reps can use. Translate Service Replies in additional languages.

- **[Refine Existing Service Replies Workflows with the Hide Post Button](https://help.salesforce.com/s/articleView?id=release-notes.rn_refine_service_replies_workflows_hide_post.htm&release=262.0.0&type=5)**  
    You now have the choice to expose the Post button in the Service Replies component. When the Post button is hidden, your service reps place the reply into chat and modify it before sending.
- **[Translate in More Languages with Translate Service Replies](https://help.salesforce.com/s/articleView?id=release-notes.rn_translate_in_more_languages_with_translate_service_replies.htm&release=262.0.0&type=5)**  
    Translate Service Replies now supports Danish, Dutch, Finnish, Hebrew, Korean, Norwegian, Portuguese, Russian, Swedish, and Thai. You need a minimum of 1,000 closed chat transcripts in a language to deliver replies in that language.