Reach all Agentforce Service analytics from a single hub in the Service Insights App. Distinct setup nodes for Customer Signals Intelligence and Service AI Adoption, and dashboard labels help you find operational, sentiment, or AI adoption insights without hunting across separate tools and setup areas.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions, and Einstein One for Service and Agentforce One for Service editions.
Who: Depending on the integrated dashboard, users need specific licenses and add-ons, including Enterprise, Performance, or Unlimited edition, Agentforce 1 for Service, or the Agentforce for Service add-on.
How: From Setup, go to Service and open Analytics. Based on your active licenses, individual setup nodes for Customer Signals Intelligence and Service AI Adoption appear in this location. After you install a dashboard, it appears directly in the side pane of the Service Insights App.