---
schema_version: "1"
id: 2c95848caaebc27521e63ab6fbacab464223954a2cfa6b586a467b04d2d43945
title: Access Unified Analytics in the Service Insights App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_service_insights_unified_analytics.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_service_insights_unified_analytics.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a40946f8a6c414a8a6951fa7567d1db37ef22a653e767bb8a0766f8f1c54bcae
description: Reach all Agentforce Service analytics from a single hub in the Service Insights App. Distinct setup nodes for Customer Signals Intelligence and Service AI Adoption, and dashboard labels help you find operational, sentiment, or AI adoption insights without hunting across separate tools and setup areas.
products:
  - Cross Cloud
release: "262"
---
# Access Unified Analytics in the Service Insights App

Reach all Agentforce Service analytics from a single hub in the Service Insights App. Distinct setup nodes for Customer Signals Intelligence and Service AI Adoption, and dashboard labels help you find operational, sentiment, or AI adoption insights without hunting across separate tools and setup areas.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions, and Einstein One for Service and Agentforce One for Service editions.

**Who:** Depending on the integrated dashboard, users need specific licenses and add-ons, including Enterprise, Performance, or Unlimited edition, Agentforce 1 for Service, or the Agentforce for Service add-on.

**How:** From Setup, go to Service and open Analytics. Based on your active licenses, individual setup nodes for Customer Signals Intelligence and Service AI Adoption appear in this location. After you install a dashboard, it appears directly in the side pane of the Service Insights App.