Enhanced Summaries are now available in your locale language. Work Summaries for Enhanced Messaging sessions and Voice calls are also available in your locale language.
- Draft Email Replies From Multiple Knowledge Articles
Generate comprehensive service email drafts grounded on relevant knowledge articles. You can select up to three most relevant knowledge articles so your email reply is backed by accurate information. Knowledge Grounded Email Response (KGER) reduces manual email drafting time by providing a detailed starting point that you can review and edit before sending. - Generate Enhanced Summaries in Your Preferred Language
Generate Enhanced Summaries in the language set in your locale settings, regardless of the language used during customer interactions. With locale-based summaries, you can review and understand AI-generated content in your own language before saving it. Enhanced Summaries now support Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Brazilian), Portuguese (European), Russian, Swedish, and Thai, in addition to the previously supported languages. - Generate Work Summaries in Your Preferred Language
Generate Einstein Work Summaries for Enhanced Messaging sessions and Voice calls in the language set in your locale settings, regardless of the language used during customer interactions. With locale-based summaries, you can review and understand AI-generated content in your own language before saving it. Work Summaries for Enhanced Messaging sessions and Voice calls now support Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Brazilian), Portuguese (European), Russian, Swedish, and Thai, in addition to the previously supported languages. - Work Summaries for Case (Beta) Is Being Retired
Work Summaries for Case (beta) is scheduled for retirement on September 30, 2026, and is in maintenance mode until then. You can continue to use Work Summaries for Case (beta) until that date, but we recommend transitioning to Enhanced Summaries. Enhanced Summaries offers role-specific summaries and more summarization features, which will help your service reps work more efficiently.