---
schema_version: "1"
id: fabb08d17102db9f4f9d83eeb8aa77cd185cd2329d11a9b1bf28232b232f17e8
title: AI Solutions for Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_service_ai_solutions.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_service_ai_solutions.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2e4e0801748b9b2518fe324e83a0651113c28195493bd6dca3c4bbd9b8d1ff3e
description: Enhanced Summaries are now available in your locale language. Work Summaries for Enhanced Messaging sessions and Voice calls are also available in your locale language.
products:
  - Cross Cloud
release: "262"
---
# AI Solutions for Service

Enhanced Summaries are now available in your locale language. Work Summaries for Enhanced Messaging sessions and Voice calls are also available in your locale language.

- **[Draft Email Replies From Multiple Knowledge Articles](https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_email_replies_from_multiple_articles.htm&release=262.0.0&type=5)**  
    Generate comprehensive service email drafts grounded on relevant knowledge articles. You can select up to three most relevant knowledge articles so your email reply is backed by accurate information. Knowledge Grounded Email Response (KGER) reduces manual email drafting time by providing a detailed starting point that you can review and edit before sending.
- **[Generate Enhanced Summaries in Your Preferred Language](https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_enhanced_summaries_language.htm&release=262.0.0&type=5)**  
    Generate Enhanced Summaries in the language set in your locale settings, regardless of the language used during customer interactions. With locale-based summaries, you can review and understand AI-generated content in your own language before saving it. Enhanced Summaries now support Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Brazilian), Portuguese (European), Russian, Swedish, and Thai, in addition to the previously supported languages.
- **[Generate Work Summaries in Your Preferred Language](https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_work_summaries_language.htm&release=262.0.0&type=5)**  
    Generate Einstein Work Summaries for Enhanced Messaging sessions and Voice calls in the language set in your locale settings, regardless of the language used during customer interactions. With locale-based summaries, you can review and understand AI-generated content in your own language before saving it. Work Summaries for Enhanced Messaging sessions and Voice calls now support Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Brazilian), Portuguese (European), Russian, Swedish, and Thai, in addition to the previously supported languages.
- **[Work Summaries for Case (Beta) Is Being Retired](https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_case_summaries_beta_retirement.htm&release=262.0.0&type=5)**  
    Work Summaries for Case (beta) is scheduled for retirement on September 30, 2026, and is in maintenance mode until then. You can continue to use Work Summaries for Case (beta) until that date, but we recommend transitioning to Enhanced Summaries. Enhanced Summaries offers role-specific summaries and more summarization features, which will help your service reps work more efficiently.